pknew Privacy Policy

1 Who We Are

pknew ("pknew", "the Company", "we", "us", "our") is the operator of the online betting and casino platform accessible at pknew.io. We provide sports betting, live casino, slot games, and related services primarily to players based in Bangladesh. For the purposes of applicable data protection law, pknew acts as the data controller in respect of the personal data that it collects and processes from its registered players and website visitors.

This Privacy Policy ("Policy") describes how pknew collects, uses, stores, shares, and protects personal information obtained through your use of pknew.io and any related services or communications. It applies to all registered account holders, prospective players browsing the platform, and any individual whose personal data is processed in connection with pknew's services.

By registering a pknew account or by continuing to use our platform, you acknowledge that you have read, understood, and accepted the terms of this Privacy Policy. If you do not agree with any part of this Policy, please discontinue your use of the platform and contact us to close your account.

2 Data We Collect

pknew collects personal data only to the extent necessary to provide a safe, compliant, and functional betting and gaming service. The categories of personal data we may collect are described below.

2.1 Registration & Identity Data

When you create a pknew account, we collect the information you provide in the registration form, which includes your full legal name, date of birth, residential address (including city and district within Bangladesh), email address, and mobile phone number. This information is required to create and manage your account and to verify your identity in compliance with our KYC obligations.

2.2 Identity Verification Documents

As part of our mandatory Know Your Customer (KYC) process, we collect copies of official identity documents you submit for verification. These may include your Bangladesh National Identity Card (NID), passport, or other government-issued photo identification. We may also collect proof-of-address documents (such as a recent utility bill or bank statement) and payment method verification documents (such as a screenshot of your bKash or Nagad account registered in your name).

2.3 Financial & Transaction Data

We collect details of all financial transactions you conduct on pknew, including deposit amounts, withdrawal requests, transaction dates, transaction reference numbers, and the payment methods used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank). We do not store your full card numbers, bank account passwords, or mobile banking PINs — these are processed by our licensed payment partners directly.

2.4 Betting & Gaming Activity Data

We maintain a complete record of your activity on pknew, including bets placed, games played, stakes wagered, winnings and losses, bonus claims, and session history. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.

2.5 Technical & Device Data

When you access pknew.io, we automatically collect certain technical information about your device and connection, including your IP address, browser type and version, operating system, device model, screen resolution, and time zone setting. We also record the pages you visit on pknew.io, the links you click, and the duration of your sessions.

2.6 Communications Data

If you contact pknew's customer support team by email, we retain records of those communications, including the content of messages sent and received. This helps us resolve disputes, maintain a support history, and improve our service quality. We do not operate a telephone support line, so no voice recordings are made.

3 How We Collect Data

3.1 Directly From You

The majority of personal data pknew holds is provided directly by you during the account registration process, during KYC document submission, when you contact our support team, or when you respond to any survey or promotion we run. You always have the option to choose what optional information you share, though providing less information than required may limit your ability to use certain features of the platform.

3.2 Automatically Through Your Use of the Platform

When you visit pknew.io, our web servers and analytics tools automatically collect technical data about your device and browsing behaviour as described in Section 2.5 above. This data is collected via server logs and, where applicable, cookies and similar tracking technologies (see Section 7 for our full Cookies policy).

3.3 From Third Parties

pknew may receive limited personal data about you from authorised third-party service providers in specific circumstances. For example:

• Our KYC verification partner may return a verification result (pass/fail) and a risk-level indicator based on the documents you submitted.
• Our payment processing partners may share transaction confirmation data and, where fraud is suspected, fraud-alert signals.
• Where required by our licence obligations, regulatory bodies or law enforcement agencies may share information that affects your account status.

pknew does not purchase marketing lists or receive data from data brokers for the purpose of targeting new customers.

4 Why We Use Your Data

pknew uses the personal data it collects for the following clearly defined purposes. We do not use your data for any purpose that is incompatible with those listed below without first obtaining your explicit consent or updating this Policy with appropriate notice.

• Account creation and management: To register your player account, verify your identity, manage your session, and maintain accurate account records.
• KYC and age verification: To confirm that you are aged 21 or above and that your identity details are genuine, as required by our gaming licence obligations.
• Payment processing: To process your deposits and withdrawals safely and accurately through your selected payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank).
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other security threats on the pknew platform.
• Regulatory compliance: To fulfil our obligations under anti-money-laundering (AML) regulations, our gaming licence conditions, and any applicable legal requirements.
• Customer support: To respond to your enquiries, resolve disputes, and maintain a record of your support interactions for quality assurance purposes.
• Responsible gaming: To monitor your betting and gaming activity for signs of problem gambling behaviour, to enforce the responsible gaming limits you have set, and to apply self-exclusion requests.
• Platform improvement: To analyse aggregated, anonymised usage data in order to improve the pknew platform, fix bugs, and enhance the player experience.
• Service communications: To send you important transactional notifications relating to your account, such as deposit confirmations, withdrawal status updates, and security alerts. These communications are not marketing — they are essential service messages.

5 Legal Basis for Processing

pknew processes your personal data on the basis of one or more of the following legal grounds, depending on the specific purpose of processing:

• Contractual necessity: Processing is necessary to perform the contract between you and pknew — specifically, to operate your betting account, process transactions, and provide the gaming services you have registered to use.
• Legal obligation: Processing is required to comply with applicable legal and regulatory requirements, including KYC/AML obligations under our international gaming licence, and any lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: Processing is necessary for pknew's legitimate business interests — specifically, fraud prevention, platform security, responsible gaming monitoring, and platform performance analysis — provided those interests are not overridden by your fundamental privacy rights.
• Consent: Where processing is not covered by the above grounds (for example, any future opt-in marketing programme), pknew will obtain your explicit, freely given consent before processing. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Sharing Your Data

pknew does not sell, rent, or trade your personal data to any third party. However, to deliver our services effectively and meet our legal obligations, we share limited personal data with the following categories of trusted third parties:

6.1 KYC and Identity Verification Providers

pknew works with a licensed KYC verification service to automate the identity document checking process. Your submitted KYC documents and personal details are shared with this provider solely for the purpose of verifying your identity. The provider is contractually prohibited from using your data for any other purpose.

6.2 Payment Processing Partners

To process deposits and withdrawals, pknew shares the minimum necessary transaction data with payment partners including bKash, Nagad, Rocket, Upay, and our card payment processor. These partners process your payment data under their own privacy policies and applicable financial regulations, and are independently regulated entities.

6.3 Game Content Providers

Game studios whose products are offered on pknew — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive a pseudonymous player identifier and basic session data (e.g., currency, game token) required to operate the game session. These providers do not receive your full name, NID, or payment details.

6.4 Regulatory and Law Enforcement Authorities

pknew is obligated to share personal data with regulatory bodies, gaming licence authorities, or law enforcement agencies where required by law, court order, or our licence conditions. We will notify you of any such disclosure where we are legally permitted to do so.

6.5 Professional Advisers

In exceptional circumstances — such as a legal dispute, audit, or corporate restructuring — pknew may share limited personal data with lawyers, auditors, or other professional advisers who are bound by strict confidentiality obligations.

7 Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits and to remember certain preferences or session states. pknew uses cookies and similar tracking technologies (such as local storage) to make the platform function correctly and to understand how players use it.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the pknew platform to operate. They manage your login session, maintain your account state across pages, and enable secure payment processes. Without these cookies, the platform cannot function. No consent is required for strictly necessary cookies.
• Functional Cookies: These cookies remember your preferences, such as your chosen language or display settings, to provide a more personalised experience on your return visits.
• Analytics Cookies: pknew uses anonymised analytics data to understand aggregate usage patterns — for example, which pages are most visited, where players drop off in the registration flow, and which games are most popular. This data contains no personally identifiable information and is used solely to improve the platform.
• Security Cookies: These cookies help pknew detect and prevent fraud, bot activity, and unauthorised account access attempts by associating your session with your registered device fingerprint.

7.3 Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types, or delete cookies already stored on your device. Please note that disabling strictly necessary cookies will prevent you from logging into your pknew account or completing transactions. Instructions for managing cookies in popular browsers are available in your browser's help documentation.

8 Data Retention

pknew retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention guidelines apply:

• Active account data: Retained for the full duration of your account's active status, plus a minimum of five (5) years following account closure, in line with standard AML and gaming licence record-keeping requirements.
• KYC documents: Retained for a minimum of five (5) years from the date of submission, or longer if required by law or ongoing regulatory review.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Support communications: Retained for three (3) years from the date of the last communication in a support thread, or longer if the thread relates to an unresolved dispute or legal proceeding.
• Technical and device data: Retained for up to twelve (12) months, after which it is aggregated and anonymised for statistical purposes.

When your personal data is no longer required for a lawful purpose and the applicable retention period has expired, pknew will securely delete or irreversibly anonymise it. Anonymised data may be retained indefinitely for statistical and analytical purposes without identifying you personally.

9 Data Security

pknew takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your browser and pknew.io is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar when using pknew.
• Encrypted data storage: Personal data and KYC documents are stored in encrypted form at rest on our secure servers. Database access credentials are rotated regularly and access is logged and audited.
• Access controls: Access to personal data is restricted to pknew employees and contractors who have a legitimate need to process it for a defined business purpose. Access rights are reviewed periodically and revoked immediately upon termination of employment or contract.
• Two-factor authentication: pknew employs OTP (one-time password) verification for sensitive account actions including new device logins and withdrawal requests.
• Fraud monitoring: pknew's security systems continuously monitor for unusual account activity, including login from unrecognised locations, atypical withdrawal patterns, and multiple-account indicators.
• Regular security reviews: pknew conducts periodic reviews of its data security practices and infrastructure to identify and remediate potential vulnerabilities.

In the unlikely event of a data breach that may adversely affect your personal data, pknew will notify affected players as promptly as is practicable and will take all reasonable steps to contain the breach and mitigate any resulting harm.

10 Your Rights

As a data subject whose personal data is processed by pknew, you hold the following rights. pknew is committed to honouring these rights within the timeframes stated below, subject to applicable legal constraints.

10.1 Right of Access

You have the right to request a copy of the personal data that pknew holds about you. Upon receiving a verified access request, pknew will provide you with a summary of the data categories held, the purposes for which they are processed, and any third parties with whom they have been shared. We aim to respond to access requests within 30 calendar days.

10.2 Right to Rectification

If any personal data that pknew holds about you is inaccurate or incomplete, you have the right to request its correction. For certain data fields (such as your contact email or phone number), you may update these directly within your account settings. For identity data that has been verified through KYC, corrections require you to submit updated documentary evidence to [email protected].

10.3 Right to Erasure

You may request that pknew delete the personal data it holds about you in circumstances where: the data is no longer necessary for the purpose it was collected; you withdraw consent (where processing was based on consent); or the data has been unlawfully processed. Please note that pknew cannot fulfil erasure requests where retention is required by law — for example, our obligation to retain KYC and transaction records for AML compliance purposes means that account closure does not result in immediate deletion of all data.

10.4 Right to Restriction of Processing

You may request that pknew restrict the processing of your personal data in specific circumstances — for example, while the accuracy of data you have contested is being verified. Where processing is restricted, we will continue to store your data but will not process it further without your consent, except for the establishment, exercise, or defence of legal claims.

10.5 Right to Object

Where pknew processes your personal data on the basis of legitimate interests, you have the right to object to that processing. pknew will cease processing unless it can demonstrate compelling legitimate grounds that override your interests or unless the processing is necessary for the establishment, exercise, or defence of legal claims.

10.6 How to Exercise Your Rights

To exercise any of the rights described above, please submit a written request to: [email protected]. Please include your full name, your pknew account username, and a clear description of the right you wish to exercise. We may request proof of identity before processing your request to prevent unauthorised access to your data.

11 Children & Minors

pknew's platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from any individual under the age of 21. During the account registration process, we require all applicants to confirm their date of birth, and we enforce mandatory KYC age verification before any account is fully activated.

If pknew discovers or is notified that personal data has been collected from a player who is under 21 years of age, the following actions will be taken immediately:

• The underage player's account will be suspended and then permanently closed.
• Any funds in the account will be returned to the originating payment method after appropriate investigation.
• All personal data associated with the underage account will be deleted from our systems as soon as legally permissible.
• The incident will be documented and reviewed internally to assess and strengthen our age-verification controls.

If you are a parent or guardian and believe your child may have registered a pknew account without your knowledge, please contact us immediately at [email protected] so that we can investigate and take prompt action.

12 Third-Party Links

pknew.io may contain references to, or contextual mentions of, third-party brands such as game providers (e.g., Pragmatic Play, Evolution Gaming), payment partners (e.g., bKash, Nagad), and sporting bodies (e.g., ICC, BCB). Where pknew.io contains any hyperlinks to third-party websites, those websites operate entirely under their own privacy policies and data practices.

pknew accepts no responsibility or liability for the privacy practices of any third-party website. We encourage you to review the privacy policy of any third-party website you visit before submitting any personal data to it. The presence of a link on pknew.io does not constitute an endorsement of the linked website's data practices.

13 Policy Amendments

pknew reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or our licence obligations. When a material amendment is made — for example, a change that significantly affects how we use your personal data or your rights as a data subject — pknew will notify registered players via email to the address on their account at least 14 days before the change takes effect.

For minor or administrative amendments (such as corrections to wording or updated contact details), pknew may update this Policy without advance notice. The "Last Updated" date at the top of this page will always reflect the most recent revision. It is your responsibility to review this Policy periodically. Continued use of the pknew platform following any amendment constitutes your acceptance of the updated Policy.

The current version of this Privacy Policy at pknew.io/privacy-policy always takes precedence over any previously published version. If you have saved or printed an earlier version of this Policy, please refer to the live version on the website for the most current terms.

14 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related complaint, please contact pknew's support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Please use "Privacy Request — [Your Account Username]" or "Privacy Complaint — [Your Account Username]" so that your message is routed to the appropriate team promptly.
• Response Time: pknew aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 calendar days, in line with standard data subject request handling timelines.
• Language: All formal privacy requests and complaints should be submitted in English for expedited processing.

pknew does not operate a telephone support line. All formal privacy communications must be submitted in writing via email to the address above. We strongly recommend retaining a copy of any email you send to pknew for your own records.